FAQs

We’re super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we’re unable to amend it. It is simple to return any unwanted items back to us. Please see our Returns page.

Orders will be despatched within 2-5 working days of them being placed. Orders are not shipped on weekends or bank holidays.

When you place an order you'll receive two emails from us; one to confirm your order and one to let you know that your order has been despatched. If you haven't received them, please check your junk mail or promo folder . You may have also accidentally entered an incorrect email address at the checkout, in this case please email us so we can adjust your details.

We're sorry to hear that! We do take great care when packing your orders but from time to time there may be a mix up! Please get in touch with our Customer Care Team within 48 hours of receiving your order, we will sort this as quickly as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!

We're sorry to hear that! It is important to let us know within 30 days of receipt if you are in the North America and within 14 days of receipt elsewhere. Please get in touch with our Customer Care 

Please allow up to 10 working days for returns to be processed from the day we receive them. You will receive confirmation of your refund/exchange once your return has been processed. All refunds will be issued back to the same card/paypal account the transaction was made from.

Please note - Returned goods are your responsibility until we receive them back. Please keep hold of your proof of postage which shows the returns address, as this will insure the goods on their way back to us.

Some of our items sell out quickly. If you can still see the item on the website, it will be back in stock soon. Please sign up to the back in stock notification in the product’s description to ensure you are first to hear by email when the item is available again.

YES - You can track your order using the tracking number in your order confirmation

Please see our Delivery and Returns page for more information Here

Yes - For more information please see our Delivery and Returns page Here 

Please contact cs@canninglidspro.com immediately for any modification, so that we will make sure you can receive the products at the first time.

Please note that we are not responsible for all duties or taxes implemented by the respective country. As these vary from country to country, we cannot give any estimates as to how much it costs. Kindly check with your local customs office for more information.

We accept Visa, MasterCard and American Express payments via PayPal Checkout.

You can enter your Gift Voucher Code/Discount Code on the first page of checkout.

Discount codes cannot be applied to sale items. Your discount code will only be applied to applicable products in your basket, at checkout.

Sorry, once your order has been placed we are unable to manually add a discount. Please note that this discount may be used on your next order;

Discount codes can’t be used in conjunction with any other offer or promotion,unless otherwise stated. Only one discount code is permitted per order.

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